Shipping Policy


Thank you for visiting and choosing Al Hashimi for Oud. Please read the terms and conditions of our shipping policy,

Shipment processing time

All orders are processed within the next working day, but note that orders are not shipped or delivered on weekends or holidays.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

DHL Express

2 business days


Free DHL Express

2 business days

Free for orders over $499

Delivery delays can occasionally occur due to unexpected customs checks or other events beyond our control.

* From our experience, due to the particular way that Canada Post and Customs operate, there may be a further delay in a package being delivered to that country.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Al Hashimi are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


In the instance of a product being damaged or lost in transit, please get in touch with us and we will look into your order on finding the best possible solution.


Return Policy

Due to the nature of this product, we cannot accept returns as this may impact health and safety as well as the quality of products we provide to our customers.  Every bottle is guaranteed to be untouched and unused as we ship the product to you in a pristine condition and this promise is not viable should we accept returns. 

Please enquire about obtaining a sample pack if you need to review a product in the first instance.